2. WHAT WE COLLECT
Although you do not have to provide us with any personal information to visit our website, you will not be able to communicate with us or book cruises if you choose to not provide certain “personal information.”
Personal information may include such information as your name, email, phone number, mailing address, and billing address including ZIP code. For reservations, we collect passport and payment card information. We also may ask you to provide your vacation and dietary preference, health requirements and information about your interests, so that we can combine such information with the information described above. It is your responsibility to obtain the consent of other individuals in your travel party prior to providing us with their personal information.
The personal information you provide to us will occur when you interact with us; view or use the Services; when you contact our customer service or other means to request information from us; when we respond to your inquiries; review our newsletters; or provide testimonials.
We may also receive information about you (including personal information) when you interact or connect with us or our Services on social media, such as Facebook or Yelp. The information we receive is dependent upon your privacy settings with the platform. You should always review, and if necessary, adjust your privacy settings with third-parties before interacting or connecting with us through them. We are not responsible for their privacy practices or content.
When you access the website through a mobile device, we may receive or collect similar personal information.
3. USE OF INFORMATION
We use the information (including personal information) we collect from or about you primarily to provide the Services you request, to contact you about special promotions and new Services, to provide better customer service to you, and for purposes including the following:
- monitoring the effectiveness of our email communications and other advertising efforts;
- providing you with the Services you request; including providing you with your travel reservation booking confirmation, updates and travel notifications;
- resolving disputes, collecting payments, or troubleshooting problems;
- preventing potentially illegal or harmful activities, including fraud;
- protecting your and our rights;
- other uses in accordance with our Terms and Conditions;
- any other purpose that is required or permitted by law or that is disclosed to you at the time we collect the information or that is related to a request made by you.
We may share information (including personal information) with third-party vendors who provide functions on our behalf, including credit card processing, email marketing, and fraud prevention. Third-party vendors have access to and may collect personal information) only as needed to perform their functions and are not permitted to share or use the information for any other purpose and are required to adopt data security practices consistent with our practices.We may from time to time contract with third party vendors to serve ads to our customers on our behalf across the Internet or to send our direct mail to customers whom we think may be interested in our products or services.
We also may share your information (including your personal information) in response to subpoenas, court orders, or other legal process; with law enforcement agencies as required; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law, including TSA requests. In such cases we reserve the right to raise or waive any legal objection or right available to us; to enforce our Terms and Conditions, or any other agreement we or another party may have with you, and/or when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities or exercise, defend or protect the rights, property or safety of our company, our customers, our websites or other Access Points or others. We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties for market and research purposes or for other purposes.
4. OTHER POLICIES
a) How to Control Your Communication Preferences
You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Services-related communications (e.g., information about your orders, bookings, cruises).
b) Children’s Privacy
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
River Cruises in India does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
c) Notice to California Residents
Under California Civil Code Section 1798.83, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address including billing ZIP code and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please email firstname.lastname@example.org We will respond to such requests for information access within 30 days following receipt at the e-mail. Please note that we are only required to respond to each customer once per calendar year.
5. USE OF INFORMATION