Privacy policy

1. INTRODUCTION

At Sayang Holidays, doing business as River Cruises in India with web address rivercruisesinindia.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by River Cruises in India and how we use it. By viewing or otherwise using any of the Services, whether while travelling or booking travel with us, or as a web visitor, you consent to the collection and use of information from or about you as explained in this Privacy Policy and to our Terms and Conditions. If you do not consent to the collection and use of information from or about you in accordance with this Privacy Policy, then you may not use the Services. “Services” is defined as our land tours, river cruises, and newsletters, as well as any excursion-related services or communication.

2. WHAT WE COLLECT

Although you do not have to provide us with any personal information to visit our website, you will not be able to communicate with us or book cruises if you choose to not provide certain “personal information.”

Personal information may include such information as your name, email, phone number, mailing address, and billing address including ZIP code. For reservations, we collect passport and payment card information. We also may ask you to provide your vacation and dietary preference, health requirements and information about your interests, so that we can combine such information with the information described above. It is your responsibility to obtain the consent of other individuals in your travel party prior to providing us with their personal information.

The personal information you provide to us will occur when you interact with us; view or use the Services; when you contact our customer service or other means to request information from us; when we respond to your inquiries; review our newsletters; or provide testimonials.

We may combine the information we collect from or about you with your personal information, and use it in the manner described in this Privacy Policy or as otherwise permitted by law.

We may also receive information about you (including personal information) when you interact or connect with us or our Services on social media, such as Facebook or Yelp. The information we receive is dependent upon your privacy settings with the platform. You should always review, and if necessary, adjust your privacy settings with third-parties before interacting or connecting with us through them. We are not responsible for their privacy practices or content.

In addition to the personal information that you provide or we collect as described in this Privacy Policy, we also collect non-personally identifiable information when you view the website or newsletters. “Non-personally identifiable information” is information that cannot be used to identify a specific individual, including your IP address, device, browser and software characteristics (such as type and operating system), activity on the Services, including information, activities and content viewed, used or accessed, page views, ad data, referral URLs, network state, or device

When you access the website through a mobile device, we may receive or collect similar personal information.

3. USE OF INFORMATION

We use the information (including personal information) we collect from or about you primarily to provide the Services you request, to contact you about special promotions and new Services, to provide better customer service to you, and for purposes including the following:

  • monitoring the effectiveness of our email communications and other advertising efforts;
  • providing you with the Services you request; including providing you with your travel reservation booking confirmation, updates and travel notifications;
  • resolving disputes, collecting payments, or troubleshooting problems;
  • preventing potentially illegal or harmful activities, including fraud;
  • protecting your and our rights;
  • other uses in accordance with our Terms and Conditions;
  • any other purpose that is required or permitted by law or that is disclosed to you at the time we collect the information or that is related to a request made by you.

 

In addition to the information (including personal information) described in this Privacy Policy, we may aggregate information about you and other individuals together, or otherwise “de-identify” the information about you (which means that the information does not identify you personally). We may use information in these forms for any legitimate business purpose, including without limitation, for research and analysis, administration of the Services, advertising (e.g., improving our targeting efforts or our Services), and promotional purposes.

Corporate affiliates and partner travel providers may obtain information (including personal information) to enable us to fulfill the Services, as travel may be provided on a vessel owned or operated by a corporate affiliate. We may also share your information with airline, lodging, offshore excursion and other activity providers, who work with us to provide the Services to you or when you have made reservations with them through us as part of the Services. By requesting the excursion or activity or making a reservation as part of the Services, you are authorizing us to disclose to the provider the information (including personal information) required to complete the reservation and provide the travel, lodging, excursion or activity. Please note that providers are not controlled by us and personal information disclosed to them is subject to the applicable provider’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any provider.

 

We may share information (including personal information) with third-party vendors who provide functions on our behalf, including credit card processing, email marketing, and fraud prevention. Third-party vendors have access to and may collect personal information) only as needed to perform their functions and are not permitted to share or use the information for any other purpose and are required to adopt data security practices consistent with our practices.We may from time to time contract with third party vendors to serve ads to our customers on our behalf across the Internet or to send our direct mail to customers whom we think may be interested in our products or services.

 

When you access certain social media features, you are sharing information with the social media provider (such as Facebook) and the information you share will be governed by their privacy policies (including that we may access such information via the social media provider). You may be able to modify your privacy settings for these social media providers. Please consult the privacy policy of the relevant social media provider for further information.

We also may share your information (including your personal information) in response to subpoenas, court orders, or other legal process; with law enforcement agencies as required; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law, including TSA requests. In such cases we reserve the right to raise or waive any legal objection or right available to us; to enforce our Terms and Conditions, or any other agreement we or another party may have with you, and/or when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities or exercise, defend or protect the rights, property or safety of our company, our customers, our websites or other Access Points or others. We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties for market and research purposes or for other purposes.

4. OTHER POLICIES

a) How to Control Your Communication Preferences
You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Services-related communications (e.g., information about your orders, bookings, cruises).

b) Children’s Privacy

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

River Cruises in India does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

c) Notice to California Residents

Under California Civil Code Section 1798.83, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address including billing ZIP code and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please email sales@sayangholidays.com We will respond to such requests for information access within 30 days following receipt at the e-mail. Please note that we are only required to respond to each customer once per calendar year.

d) Changes to Our Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time. If this Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Your continued access to website or purchase or use of the Services after any such changes constitutes your acceptance of, and agreement to be legally bound by, this Privacy Policy, as revised.

5. USE OF INFORMATION

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at sales@sayangholidays.com

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