Terms and conditions

Information contained in the SAYANG HOLIDAYS brochure, website or advertising materials is not an offer or a contract. The transportation of guests and baggage on the MV MAHABAAHU river cruise vessel is provided solely by SAYANG HOLIDAYS and is governed by the terms and conditions printed on the Guest Booking Contract. For complete information on terms and conditions, itinerary, liability of SAYANG HOLIDAYS, and all sections mentioned below, refer to the Guest Booking Contract below.

PAYMENT AND DEPOSIT POLICY:

A deposit for cruise fare of 25% per person is required to secure a confirmed booking, this deposit is NON REFUNDABLE.

90 DAYS PRIOR TO DATE OF SAILING: 75% Per Person

For the Christmas and New Year holiday, the full balance must be paid 120 days prior.

All reservations are subject to cancellation if payments are not received by the due date. Upon full payment by the participant(s) of the amount specified as the Full Fare (Invoice to be referred), SAYANG HOLIDAYS agrees to arrange for the provision of the services as described herein and as modified by any supplementary marketing materials.

Upon receipt of your deposit or full payment or upon the issuance of the Guest Booking Contract directly or by a  Booking agent or upon receipt of a confirmation letter or final invoice from us, both the Guest and the Carrier will be fully bound by all of the terms and conditions of the  Guest Booking  Contract.

CANCELLATION POLICY

All cancellations must be in writing.
The following cancellation terms will be applicable for all written cancellations received prior to departure up to the scheduled time of departure.

CANCELLATION TERMS FOR CHARTER BOOKINGS

From the time of booking to 90 days, 25% per person of the fare paid will be charged 90-75 days prior, 50% of the charter cost will be charged 74-60 days prior, 75% of the charter cost will be charged 59 days and less, 100% of the charter cost will be charged *Full Fare is defined as the full cost of any cruise package as mentioned in the price chart.

Note: for Christmas and New Year Departures, 100% cancellation is charged 90 days and under from the sailing date.

REVISIONS/CHANGES

Once a cruise has been booked all changes are subject to the cancellation policy. The following situations are considered as Revisions/Changes:

  • Changes to departure date
  • Substitutions of itinerary
  • Substitution of another person for original booked guest(s)
  • Changing to a promotional fare.

DOCUMENTS

Documents will be issued approximately 3 weeks prior to departure.

TRANSFERS

Only round trip airport-to-ship transfers are included.

TRAVEL DOCUMENTATION/VISAS

All guests must have passports valid for six months following disembarkation and necessary visas when boarding. Guests are advised to check with their Booking agent to determine which documents they must obtain.

Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. SAYANG HOLIDAYS accepts no responsibility for obtaining required visas or for advising guests of visa or other immigration requirements.

CHILDREN/MINORS

We accept children onboard sharing a cabin with parents or guardians. They will be the sole responsibility of the parents/ guardians and must never be left unattended.  For Children of 15 years and above, a separate cabin will need to be booked.

DIFFERENTLY ABLED GUESTS

We ask that you advise us at the time of booking of any disability or special needs you may have while on your SAYANG HOLIDAYS itinerary. Most transportation services, including the motor coaches, are not equipped with elevators or wheelchair ramps. Adventure SAYANG HOLIDAYS will make reasonable attempts to accommodate the special needs of travelers with disabilities, but we are not responsible in the event we are unable to do so, or there is a denial of service by vessel operators, air carriers, hotels, restaurants or other independent suppliers.

We regret that we cannot provide individual assistance to a guest for walking, dining, getting on and off vessels, motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their wellbeing. The guest assumes the full risk of use and of any prohibitions imposed by vendors.

TIPS

It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in your Full Fare.

RESPONSIBILITY

SAYANG HOLIDAYS accepts no liability or responsibility, whether occasioned by railroad, motor coach, private car, boat, aircraft or any other conveyance, for any injury, damages, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or In carrying out the arrangements of the cruise, as a result of any cause beyond the control of SAYANG HOLIDAYS.

Guests specifically release SAYANG HOLIDAYS from any and all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities.

All arrangements made for guests with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant’s own risk. Medical personnel are independent contractors.

SAYANG HOLIDAYS specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind.

Tickets, vouchers and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit supplier’s liability).

SAYANG HOLIDAYS and the owners and operators of the vessels identified herein shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, and by those other and further limitations of liability set forth in the statutory and general maritime law of the United States, (including Title 46 U.S. Code Section 181-186, 188), as well as any other applicable nation’s laws limiting liability. SAYANG HOLIDAYS and the owners and operators of the vessels identified herein shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to SAYANG HOLIDAYS and the owners and operators of the vessels identified herein.

REFUSAL OF PASSAGE

SAYANG HOLIDAYS shall not be required to refund any amount paid by any guest who must leave the cruise prematurely for any reason, nor shall SAYANG HOLIDAYS or the owners of the vessel identified herein be responsible for the lodging, meals, return transportation or other expenses incurred by such guest.  However, facilitation of all services to the said effect would be made on request and paid for by the guest.

ADVANCED, CANCELLED OR DELAYED SAILING

SAYANG HOLIDAYS reserves the right to withdraw and/or cancel a cruise or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, or in the judgment of the vessel owner, conditions warrant it. In the event of charters of the vessel, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the owner of the vessel identified herein may, at any time, cancel, advance or postpone any scheduled cruise and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement.

ACTS OF GOD, STRIKE, OR OTHER CONDITIONS BEYOND CONTROL

Neither SAYANG HOLIDAYS nor the owners of the vessels identified herein shall be liable for delay or inability to perform any condition described herein or any part thereof caused by or arising out of strikes, lockout or labor difficulties or shortages whether or not the carrier is party thereto, or explosion, fire, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and whosesoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control.

TRAVEL PROTECTION

Travel Protection is not included in the listed fares. It is the individual responsibility of each guest.

ELEPHANT SAFARIS

Elephant safaris are subject to availability.

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